Policies and Terms

Policies
We are very pleased to have you visit us. This page contains all the important details to ensure your comfort and a smooth and clear shopping experience. Please review them before placing an order, so that every step with us is easy and enjoyable.

First: Order Policy
1. Order Confirmation

The order is confirmed after completing the payment process through the available methods in the store.

If paying via postpaid services (such as Tamara), the order is subject to the terms and conditions of the service provider.

2. Order Preparation and Fulfillment

Order processing begins after payment is confirmed.

Ready-made products: Processing time ranges from 1 to 7 business days.

Custom-designed products: Processing time ranges from 7 to 15 business days.

Please ensure that any written notes with the order can be implemented before payment by contacting us.

3. Shipping and Delivery

Shipment is carried out via approved shipping companies.

Delivery time varies depending on the customer's location, and usually ranges from 2 to 7 business days within the Kingdom.

We ensure that the order is followed up with the shipping company to ensure it arrives as quickly as possible.

4. Modify or Cancel an Order

Orders for ready-made products can be modified or canceled within 3 days of receipt.

Custom-made products cannot be canceled after payment confirmation.

5. Customer Information

The customer is responsible for entering correct information when ordering (name, mobile number, address).

Any data errors may result in a delay or reshipment, and the customer will bear additional costs.

Second: Payment Policy
1. Available Payment Methods

Electronic payment via bank cards (Mada, Visa, Mastercard).

Payment via post-payment services such as Tamara (service provider terms apply).

Bank transfer (if available, with a payment receipt sent to confirm the order).

2. Security and Confidentiality

All payments are made through secure and approved payment gateways.

We are committed to not storing or sharing customer payment information.

3. Refunds

If a refund is approved, the amount will be refunded within 7-15 business days to the same payment method.

Payments via Tamara are refunded according to the service provider's procedures and may not be in cash.

Third: Exchange and Return Policy
1. Custom-made products

Cannot be exchanged or returned unless there is a manufacturing defect or a workmanship error that differs from what was agreed upon.

Please check the sizes and all details before completing the order.

2. Acceptable Conditions for Exchange or Return

Manufacturing defect.

Damage or damage during shipping.

Incorrect product received.

Product not suitable for the customer.

3. Return Conditions

The product must be in its original condition (unused, unwashed, complete with accessories and packaging, and with the brand name tag attached).

Provide the receipt.

4. Return Mechanism

Deliver the product to the nearest branch of the authorized shipping company.

After inspection and confirmation of the condition, the amount will be refunded within 7-15 business days.

Returns are completely free for defective or non-conforming products.

5. Exchange Mechanism

In the event of a personal exchange (such as a change of size or a change of mind), shipping and any additional costs will be deducted.

Exchange requests are processed within 2–5 business days of receiving the product, subject to availability.

6. Return and Exchange Fees

If the reason is a manufacturing defect, damage, or store error, the store will bear all costs.

For other reasons (customer preference or product unsuitability), a SAR 25 fee will be added to the first return transaction.

7. Important Notes

Orders paid through Tamara are subject to the service provider's policies.

Product color may vary slightly from the images due to lighting or screen settings. This is not considered a defect.

Thank you for choosing Atheela.
We always strive to provide you with a high-quality and comfortable shopping experience. For any inquiries or support, please do not hesitate to contact us through the available channels, and we will be sure to assist you quickly and with care.